Crisis Shield was established in 2010 (originally named 'Briggs Communications') by Allan Briggs. Since then, the company has grown as a multifaceted agency helping organisations build a crisis response capability through our renowned 5-Step Methodology. Crisis Shield provides specialist advice, planning and training in crisis management, emergency management, crisis communications and media management.
Our unique consulting approach applies a combination of specialty skills to deliver solutions that are practical, sustainable, measurable and robust. We’re objective-oriented but champion process, delivering our services with passion and professionalism to get outstanding results that help clients achieve their business goals.
Our advice is founded on research and more than 50 years of hands-on experience in crisis management and communications. This experience includes responding to events including gangland shootings, natural disasters, transports accidents, public protests, and regulatory investigations, working with multiple stakeholders in these situations, and managing intense – often aggressive – media scrutiny.
We're committed to quality outcomes, evidenced by our certification to ISO 9001:2015 Quality Management Systems, which we proudly obtained in December 2016. Our work is informed by recognised, contemporary guidelines and good practice standards related to crisis, emergency and incident management, including BS 11200:2014 Crisis management – Guidance and good practice and the Australasian Inter-service Incident Management System (AIIMS) 4th Edition 2017.
Our consultants have postgraduate qualifications in communications and business from RMIT University and Melbourne Business School, as well as formal training in incident management (AIIMS) and relevant industry experience.