By James Fitzpatrick As soon as a critical incident occurs, all eyes will be on you. Your key stakeholders, the media, and the broader general public will be itching to see how you respond.
Will your staff and media representatives come across as ready, willing, and able to handle the incident? Or will they seem unprepared, evasive, and incapable? When the University of California, Los Angeles (UCLA) was rocked by a murder-suicide of a professor and student in June 2016, the