Crisis ShieldFeb 1, 20192 minHow to turn a crisis into a positive outcome: buffering the backlashFive years ago, a social media scheduling app called Buffer was hacked and began sending spam messages to audiences of social channels...
Crisis ShieldJan 16, 20193 minCrisis Case Study: Lessons from the Opal Tower CrisisBy Alex Liddington-Cox, Michelle Wang and James Fitzpatrick As residents of Sydney’s now infamous Opal Tower were hoping to return to...
Crisis ShieldNov 19, 20182 minCrisis Case Study: British Airways bold data breach responseBy Michelle Wang and James Fitzpatrick It’s one of the world’s largest airlines…with a very large customer database. On September 5,...
Crisis ShieldNov 8, 20183 minCrisis Case Study: What Communicators can learn from the Strawberry Needle CrisisBy Georgia Comensoli, Michelle Wang and James Fitzpatrick A few weeks have now passed since the Australian strawberry industry was...