Crisis Management Foundations Training
A crisis can happen to any organisation. Would your business be able to handle a data breach? What about a natural disaster or serious offence? Are you ready to relocate if your office burns down?
Successful crisis and incident management are about protecting what your organisation values by preparing for, anticipating, responding to, recovering from, and learning from adverse situations that threaten the organisation's people, reputation, physical assets, operational continuity, natural environment, regulatory compliance or financial performance.
An inadequate or ineffective response to a crisis or incident can compound and exacerbate an already inherently difficult and stressful situation, with potentially disastrous long-term effects on the organisation’s reputation, brand and standing in the eyes of employees, customers, partners, suppliers, industry peers and bodies, government, regulators, and media.
Today, organisations’ top managers can also individually face serious liabilities and career consequences for poor management or unjustified decisions during a crisis.
Our specialist Crisis Management Foundations Training is designed to support your organisation.
Aim, Scope and Expected Outcomes
Our Crisis Management Foundations Training aims to develop a consistent level of knowledge, skills and preparedness among your organisation’s designated crisis and incident managers.
Our training is based on best-practice guidelines, enhanced with real-life lessons from our practical experience in issue, emergency, crisis and crisis communication management. It covers crisis and incident management principles, concepts, processes, techniques and tools, focussing on key knowledge and skills that are essential to effectively respond and recover from a crisis or incident.
It empowers participants to:
Achieve control of a crisis or incident as soon as possible.
Communicate effectively, both internally and externally.
Feel prepared with clear, well-understood structures, roles and responsibilities.
Build situational awareness through information management and collective working.
Use a clear and well-rehearsed decision-making and action driving process.
Lead teams confidently in stressful situations.
Maintain records of decisions and actions, including facts known and any assumptions.
Learn from mistakes and make changes to prevent their reoccurrence.