
How the banks can repair their reputation: Banking Royal Commission Special Part Two
By Alex Liddington-Cox and James Fitzpatrick The Big Four banks are paying the price in the aftermath of the Banking Royal Commission for failing to admit guilt and falling short of what consumers believe to be a meaningful apology. In the second instalment of our two-part series on the Royal Commission, we’ll tackle the fear of apologising, as well as take a deeper dive into the science of the apology with ride-sharing company Uber and show how to protect your organisation w