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Google Walkout Crisis: Why staff should be your first priority
By Michelle Wang and James Fitzpatrick In the event of a crisis, our first response often focuses on protecting assets and communicating...
Crisis Shield
Dec 17, 20182 min read
From the Crisis Vault: Beaconsfield Mine Collapse
By Alex Liddington-Cox In April 2006, a small earthquake in the Australian town of Beaconsfield resulted in a mine collapse that claimed...
Crisis Shield
Dec 10, 20183 min read
Crisis Case Study: British Airways bold data breach response
By Michelle Wang and James Fitzpatrick It’s one of the world’s largest airlines…with a very large customer database. On September 5,...
Crisis Shield
Nov 19, 20182 min read
How to Manage a Crisis Tip #019: How to convey the importance of mental preparation
By Michelle Wang and James Fitzpatrick In high-risk situations, people can experience high levels of stress and fear, which has...
Crisis Shield
Nov 12, 20182 min read
Crisis Case Study: What Communicators can learn from the Strawberry Needle Crisis
By Georgia Comensoli, Michelle Wang and James Fitzpatrick A few weeks have now passed since the Australian strawberry industry was...
Crisis Shield
Nov 8, 20183 min read
Perth Mint Cyber Attack Case Study: How to leverage YouTube in a crisis
By Michelle Wang and James Fitzpatrick The Perth Mint is one of the last standing branches of the UK’s Royal Mint and has been the gold...
Crisis Shield
Oct 3, 20185 min read
FEMA's National Preparedness Month: Are You Ready?
The US uses September to highlight preparedness with their National Preparedness Month. Federal agencies release information to...
Crisis Shield
Sep 25, 20181 min read
Crisis Case Study: Fake honey, when you shouldn't go on the attack
By Georgia Comensoli, Michelle Wang and James Fitzpatrick Recently, some brands were found to have tampered with (or “adulterate”) their...
Crisis Shield
Sep 18, 20183 min read
Crisis Case Study: Jacksonville Landing Shooting (step-by-step response)
By Georgia Comensoli and Michelle Wang Two people shot, eleven people injured from a shooter opening fire at an online gaming tournament...
Crisis Shield
Sep 10, 20184 min read
How to Manage a Crisis #018: When you need more than just good communication...
By Georgia Comensoli and James Fitzpatrick In a world happily reliant on technology and a plethora of digital devices, global brands and...
Crisis Shield
Aug 27, 20183 min read
Crisis Case Study: Facebook wounded by slow crisis response
By Georgia Comensoli and James Fitzpatrick It’s the privacy leak that may change our interaction with social media outlets forever. It...
Crisis Shield
Aug 17, 20183 min read
Crisis Case Study: The Lush Royal Flush in Crisis Management
By Georgia Comensoli and James Fitzpatrick It’s not often we see a company successfully manage and bounce back from a crisis as well as...
Crisis Shield
Jul 18, 20182 min read
Crisis Case Study (continued...): Optus fights back in bold response
By Georgia Comensoli and James Fitzpatrick Did Optus read Crisis Shield’s latest case study on their coverage? Because we've been...
Crisis Shield
Jul 5, 20182 min read
Crisis Case Study: Optus World Cup Broadcast Fail
By Georgia Comensoli and James Fitzpatrick Soccer left on the bench in Australian World Cup broadcast failure It’s considered the biggest...
Crisis Shield
Jun 19, 20184 min read
How to Manage a Crisis #017: How to use Facial Recognition software to enhance your security
By Georgia Comensoli and James Fitzpatrick We’ve seen facial recognition before; introduced by cartoons like the Simpsons and spy films...
Crisis Shield
Jun 12, 20183 min read
How to manage a crisis #016: How to respond to an executive scandal
By Georgia Comensoli and Allan Briggs In this episode, Georgia interviews Crisis Shield Managing Director, Allan Briggs, asking how...
Crisis Shield
Jun 5, 20181 min read
Crisis Case Study: Telstra's response to on-going blackouts
By Georgia Comensoli Telstra’s network crashed for the second time this month. Customer reactions were sarcastic and brutal as personal...
Crisis Shield
May 31, 20182 min read
Crisis Case Study: AMP's response to the Banking Royal Commission
By Georgia Comensoli and James Fitzpatrick AMP’s response, in a media flooded with accusations After years of pressure from corporate...
Crisis Shield
May 21, 20183 min read
How to Manage a Crisis #015: How 360 degree images can assist in a crisis
By Elaine Doyle In the USA Columbine school massacre, 13 people were killed and 21 wounded in just 16 minutes - yet it took first...
Crisis Shield
May 21, 20182 min read
How to Manage a Crisis Tip #014: What are the key elements of a Business Continuity Plan?
By Elaine Doyle Melbourne is currently in a heavy investment and building phase. Major works include the Metro tunnel, rail crossing...
Crisis Shield
Apr 11, 20183 min read
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