Crisis Shield
Top 10 crises executives are worried about & why
By Alex Liddington-Cox and James Fitzpatrick Crisis can hit from any direction. But chief executives have a keen eye for certain...
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Crisis Shield
- Feb 11, 2019
- 4 min
How the banks can repair their reputation: Banking Royal Commission Special Part Two
By Alex Liddington-Cox and James Fitzpatrick The Big Four banks are paying the price in the aftermath of the Banking Royal Commission for...
Crisis Shield
- Feb 7, 2019
- 5 min
How the banks can repair their reputation: Banking Royal Commission Special Part One
By Alex Liddington-Cox and James Fitzpatrick All of the big four banks have had their approach to crisis communication exposed by the...
Crisis Shield
- Feb 1, 2019
- 2 min
How to turn a crisis into a positive outcome: buffering the backlash
Five years ago, a social media scheduling app called Buffer was hacked and began sending spam messages to audiences of social channels...
Crisis Shield
- Jan 22, 2019
- 2 min
3 Tools for Handling the Media in a Crisis
By Alex Liddington-Cox and James Fitzpatrick As any media and communications professional or company spokesperson will know, when a...
Crisis Shield
- Jan 21, 2019
- 2 min
Crisis Case Study: UBER and the importance of putting pride aside
By Michelle Wang and James Fitzpatrick In September 2017, the UK Government stopped Uber’s license to operate in and around the London...
Crisis Shield
- Jan 16, 2019
- 3 min
Crisis Case Study: Lessons from the Opal Tower Crisis
By Alex Liddington-Cox, Michelle Wang and James Fitzpatrick As residents of Sydney’s now infamous Opal Tower were hoping to return to...
Crisis Shield
- Nov 19, 2018
- 2 min
Crisis Case Study: British Airways bold data breach response
By Michelle Wang and James Fitzpatrick It’s one of the world’s largest airlines…with a very large customer database. On September 5,...
Crisis Shield
- Nov 12, 2018
- 2 min
How to Manage a Crisis Tip #019: How to convey the importance of mental preparation
By Michelle Wang and James Fitzpatrick In high-risk situations, people can experience high levels of stress and fear, which has...
Crisis Shield
- Sep 25, 2018
- 1 min
FEMA's National Preparedness Month: Are You Ready?
The US uses September to highlight preparedness with their National Preparedness Month. Federal agencies release information to...
Crisis Shield
- Sep 18, 2018
- 3 min
Crisis Case Study: Fake honey, when you shouldn't go on the attack
By Georgia Comensoli, Michelle Wang and James Fitzpatrick Recently, some brands were found to have tampered with (or “adulterate”) their...
Crisis Shield
- Sep 10, 2018
- 4 min
Crisis Case Study: Jacksonville Landing Shooting (step-by-step response)
By Georgia Comensoli and Michelle Wang Two people shot, eleven people injured from a shooter opening fire at an online gaming tournament...
Crisis Shield
- Jul 5, 2018
- 2 min
Crisis Case Study (continued...): Optus fights back in bold response
By Georgia Comensoli and James Fitzpatrick Did Optus read Crisis Shield’s latest case study on their coverage? Because we've been...
Crisis Shield
- Jun 19, 2018
- 4 min
Crisis Case Study: Optus World Cup Broadcast Fail
By Georgia Comensoli and James Fitzpatrick Soccer left on the bench in Australian World Cup broadcast failure It’s considered the biggest...
Crisis Shield
- Jun 12, 2018
- 3 min
How to Manage a Crisis #017: How to use Facial Recognition software to enhance your security
By Georgia Comensoli and James Fitzpatrick We’ve seen facial recognition before; introduced by cartoons like the Simpsons and spy films...
Crisis Shield
- May 21, 2018
- 2 min
How to Manage a Crisis #015: How 360 degree images can assist in a crisis
By Elaine Doyle In the USA Columbine school massacre, 13 people were killed and 21 wounded in just 16 minutes - yet it took first...
Crisis Shield
- Mar 24, 2017
- 2 min
How to Manage a Crisis Tip #008: Managing Partnerships, Coopers Case Study
Whilst there is nothing wrong with having an affiliation to an organisation you believe in or wish to support, there's a few things you...
Crisis Shield
- Dec 11, 2015
- 2 min
Stereosonic crisis hits new heights
The music festival Stereosonic has recently come under considerable fire and scrutiny after multiple deaths, hundreds of drug related...
Crisis Shield
- Dec 16, 2014
- 3 min
A Collaborative Crisis Management Plan: lessons from the G20 summit
With the G20 Summit recently taking place in Brisbane, all eyes have been on the Queensland Capital. Brisbane, a city that often takes a...
Crisis Shield
- Sep 3, 2014
- 3 min
Building your goodwill bank by giving
At Briggs Communications, one of the key recommendations we often make to clients is to build their goodwill bank. Your goodwill bank is...
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