COVID-19 has transformed the Food sector. Takeaway containers, delivery riders flitting in and out, darkened kitchens, pre-packed foods made by cafes and restaurants, on-the-go refrigerators everywhere. Government lockdowns have meant that food businesses are required to have restrictions on dine-in patron numbers (or no dine-in at all, depending on what stage of lockdown you’re in), as well as mandatory QR code check-ins and mask wearing. This has meant that, as a patron, ea
Living through a pandemic isn’t easy. It’s an arduous and seemingly never-ending slog of uncertainty. Will I be okay? Will my loved ones be okay? How long will my business be able to survive? Can I get through another lockdown? Will it ever end? Can I have a holiday yet? The problem is, nobody knows the answer. Question marks remain hanging over all aspects of our lives. Even though a large portion of us are now spending far less time on commuting and social activities, studi
Photo credit: www.wimhofmethod.com For many months it seemed like COVID was finally over in Australia – there had been a few small outbreaks here and there, but with most states only needing to implement ‘spot lockdowns’ which were lifted after only a few days, it seemed like life was more or less ‘back to normal’. Fast forward to the last couple of weeks, beginning with Victoria (whose ‘spot lockdown’ ended up being extended to two weeks, with many restrictions still in plac
No longer confined to the domain of long-haired hippies singing and dancing around in flower circles, activism has in recent years become an increasingly popular trend amongst the mainstream public, especially with tech-savvy youth. In the last couple of years alone there have been massive protests about a huge variety of topics, including the Black Lives Matter movement, Schools Strike for Climate, indigenous land rights, the Me Too movement, and LGBTQI+ rights. Seaspiracy i
Although Australia has been reported as one of the most cybersecure countries in the world, our complacency may be letting us down – according to the Office of the Australian Information Commissioner, the number of data breach notifications attributed to ransomware attacks increased by more than 150 per cent between January and June 2020 compared to the previous six months. Historically speaking, hackers tend to target smaller businesses which don’t have adequate resources in
As the case numbers of COVID-19 continue to decline again here in Victoria, there is a tentative hope across the city that the light at the end of the tunnel is finally, steadily drawing nearer (do we dare to hope??) It comes as a massive relief for Melburnians who have been locked down for the better part of the year – along with some trepidation, given what happened last time we decided to open up. So how can we avoid a Groundhog Day-type scenario? Well, as any health exper
Our CEO got a timely reminder last week that even in COVID times, things can still strike suddenly from out of left field (or in this case, right field!) Happy to report that aside from a bruised thumb he escaped unscathed, although I can’t say the same for the car... It just goes to show that even if you are following all the rules, events still happen that you can’t stop (like an Uber driver barrelling out at you from a side street and neglecting to indicate, or, say, a glo
We had briefly mentioned cybersecurity as a potential issue in one of our last blog posts (which discussed the trend of more people working from home), but considering the enormous risk that it poses to businesses at the moment we thought it was worth going into a bit more detail. As we reported previously, cyber-attacks tend to go up dramatically during an economic crisis (or any crisis, really). This is primarily due to two reasons:
1. Cyber criminals try to take advantag
As COVID-19 has continued to terrorise the world (especially here in Melbourne, where we’re back in stage 4 lockdown), many people have decided to postpone their training sessions until the pandemic has passed. Well, ‘until the pandemic has passed’ looks like a time increasingly far away into the future and it seems ‘these times’ will be ‘the new normal’ for longer than we’d initially thought. Although most people are still working remotely (and some will be for quite some ti
We are currently battling our way through the long-dreaded ‘second wave’ of COVID-19 infections down here in Victoria and it hasn’t been going particularly well so far. Despite hunkering down into Australia's first Stage 4 lockdown and making face coverings mandatory, experts argue that the state government was too slow to react and that complacency (including lax security at a hotel quarantine) has allowed the virus to spiral even more out of control than the first outbreak
As our government starts to cautiously take one baby step forward at a time in their three-step ‘COVIDSafe Australia’ plan, both employers and employees alike are starting to wonder what the post-COVID work world will look like.
Steps one and two of the government’s plan advises ‘working from home if it works for you and your employer’, whilst step three assumes that it will become safe to return to the workplace. However, prominent Harvard epidemiologist William Hanage has
Lately we have noticed so many businesses offering FREE services. Especially on LinkedIn. This is a thoughtful and generous offering during a time that’s been incredibly rough on a whole lot of people. However, just be mindful that people tend to perceive the value of things based on their price tag – this is called price perception. In other words, if it costs zero dollars a potential client will assume that it’s probably worthless. Interestingly enough, a lot of people I’ve
If there’s one mistake that’s often made in our industry, it’s thinking of a crisis occurring as a singular, one-off event. Sure, it may have multiple consequences across several areas, but it usually all stems from the one incident. The building has caught fire, what do you do? Use the fire extinguisher if possible, call the fire department, evacuate yourself and other occupants safely, activate your CIMT, alert authorities and stakeholders. Phew – well it’s not easy but we’
Photo by wavebreakmedia/shutterstock.com Or as they say, ‘too many cooks spoil the broth’. And given the rate that this coronavirus mutates and transmits, it’s safe to say that the broth of truth has certainly been made murky with the amount of misinformation and conflicting messages that have burst onto the scene whilst we all try and battle this fast-changing pandemic.
It is of course incredibly important to keep up to date on a regular basis of any changes that are hap
There’s no denying that we are now living through a crisis not seen before in most people's lifetimes – not just in terms of public health but in terms of an economic recession, which according to the IMF is predicted to be far worse than the 2008 global financial crisis. With travel, hospitality, retail, events and entertainment sectors almost totally shut down, it is expected that the global workforce will lose the equivalent of 305 million full-time jobs — a figure not see
Image by The Verge, Feb 2020 Australia has been on a nationwide Stage 3 lockdown since the end of March which has been extended until at least mid-May, with further restrictions expected to take place to help 'flatten the curve’ of the coronavirus outbreak. This means that all non-essential workers are required to work from home wherever possible and has also meant the closure of business services such as retail, hospitality, the arts, sports and entertainment. However, there
By Elaine Doyle A drunken nuisance or terrorist? Are your staff equipped to analyse suspicious behaviour and act accordingly? Erratic, strange or suspicious behaviour of a patron(s) could lead to an emergency response. Recently in Melbourne the suspicious behaviour of a patron of an entertainment complex caused an evacuation and lockdown. The patron who attended a bar in the complex defiantly announced he was a terrorist. Carrying a backpack that was repeatedly left unattende
By James Fitzpatrick On 22 March, 2017, London was rocked by a lone wolf attack on Westminster Bridge and Parliament Square, leaving five dead and many more injured. From start to finish, the attack lasted only 82 seconds. Whilst any loss of life at the hands of terrorism is tragic and often horrific, the response from London’s emergency services - and the public - has been widely published as both efficient and effective. This is no fluke. Only three days early, London’s em
Naturally, when an organisation is talking about building, or reforming, its crisis management plan, someone wants to know, ‘So…how much will a crisis management plan cost us?’. And our answer to this is, ‘It varies and it depends on a few things.’ We provide crisis management planning services to a range of different clients and the cost of developing a crisis management plan varies significantly between them. For example: a small organisation might use our DIY online Crisis
What has the Briggs Communications team been up to in the lead up to Christmas? Preparing crisis response kits and procedures for our clients to use over the Christmas break. Why? Murphy’s law. When something’s going to go wrong, it’ll all goes wrong, and it’ll happen at 3am on Christmas morning when your crisis team and senior managers are a million miles away. What should organisations and their crisis management teams be doing to prepare themselves for the Christmas break?