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Briggs Communications Pty Ltd (ACN 143 754 401) (hereafter referred to as we/us/our) aims to respect and protect the privacy of our users.
We are committed to ensuring the privacy of your personal information while complying with the Australian Privacy Principles (APP) as set out in the Privacy Act 1998 (Cth) (Privacy Act).
What personal information do we collect?
To facilitate the effectiveness of the Crisis Intelligence Communications Software, we require that you provide complete registration information when creating your Customer Account.
Our registration form will specify the information that you must provide to have access to the Crisis Intelligence Communications Software. Specifically, we require that you provide your contact name and email address(es). Additionally, we may ask that you provide your business name, address, phone number, business industry, business location, size of your business, number of employees, approximate annual turnover, and years your business has been active (Personal Information).
Our registration process may require that you provide us with additional information to be able to register a customer account and have access to the Crisis Intelligence Communications Software.
We retain the content that you upload to the Crisis Intelligence Communications Software. Therefore, if you upload content to Crisis Intelligence Communications Software and this content contains Personal Information, we will retain this Personal Information that you upload.
You are required to provide us with your Personal Information in order to create a customer account and access the Crisis Intelligence Communications Software.
Further, if you make an enquiry with us, you will be asked to provide us with your Personal Information so that we can provide you with our professional services.
At times it is impractical to collect Personal Information about individuals directly from the individuals themselves. At these times, we may collect Personal Information from publicly available sources or third parties. If this does occur, we will take reasonable steps to ensure that those individuals are made aware of the collection of their information.
You are required to create a Customer Account with us to access the Crisis Intelligence Communications Software.
If you subscribe to the Crisis Intelligence Communications Software we will retain your email address to send you our newsletter and other relevant promotional material.
If you do not wish for us to send you our newsletter or other relevant promotional material to your email address, you can unsubscribe at any time.
In order to provide incident information to first responders, the Crisis Intelligence Communications Software will request that you input your geographical location information.
We endeavour to take appropriate and reasonable steps provide a secure payment environment through PayPal.
We may retain the payment details of our customers only to facilitate payment of the annual renewal fee for access to the Crisis Intelligence Communications Software.
Why do we collect your Personal Information?
The primary purpose for which we ask you to provide us with your Personal Information is to enable our Crisis Intelligence Communications Software to provide you with our crisis management professional service.
We may periodically send you promotional emails about new products and services, which we think you may find interesting using the email address you have supplied to us.
We may use your Personal Information to contact you in relation to market research programs.
Further, we may use your Personal Information to analyse the effectiveness of the Crisis Intelligence Communications Software so that we can continually improve and update the application, to provide better services to you. Additionally, we may also undertake statistical analysis of the general behaviour and characteristic of the users of the application.
When and how do we collect your Personal Information?
Personal Information is collected directly from you unless there are prevailing conditions that do not allow us to do so. Personal Information is collected from you when you create a customer account to access the Crisis Intelligence Communications Software, when making an enquiry or asking for our assistance in relation to the services we provide and the application and when you are using the Crisis Intelligence Communications Software.
Your consent to collection of Personal Information may be express or implied, including when you agree to the terms and conditions that contain information about the use or disclosure of such information.
When and how do we disclose your Personal Information?
We do not sell, trade or rent your Personal Information to third parties. We may provide aggregate statistics on users of the Crisis Intelligence Communications Software to third parties, but will endeavour to ensure that these statistics include no personally identifying information.
We may disclose your Personal Information to our related companies if it is required for the Crisis Intelligence Communications Software to function.
Further, we may also disclose your Personal Information to external service providers who help to operate our business. These external service providers include:
Research consultants who conduct research on our behalf;
Consultants who provide promotional services on our behalf or on behalf of our clients;
Software developers; and
Third party information data storage providers.
When engaging with external service providers, we will take all reasonable steps to ensure that the external service providers comply with the APP when handling your Personal Information and that they are only authorised to use your Personal Information for the limited purposes specified in our agreement with them.
We may disclose your personal information to third parties in order to:
communicate with you and to perform our business activities, functions and services;
if we sell our business, or the Crisis Intelligence Communications Software or part of it and the buyer needs your personal information;
enforce our legal rights;
protect ourselves from fraud;
external service providers who provide web hosting, data storage, courier, IT systems and network administration and payment processing services to us and who assist us with operations and customer service; and
as required or permitted by any law.
We do not disclose or share personal information for any purposes other than those specified.
If we receive a legal process requiring the disclosure of your Personal Information, we will attempt to notify you via the email address you supplied while creating your Customer Account, within a commercially reasonable amount of time before we respond to such request, unless we are not permitted to notify you by law.
How do we store and protect your Personal Information securely?
We take appropriate and reasonable steps to ensure that your Personal Information is stored securely. We may store your information in hard copy or electronic format.
Hard copy information is generally stored in our offices and storage facilities that have appropriate access controls, including but not limited to, pass-card and pass-code restricted access.
Electronic information is encrypted and stored on a password protected electronic database, which is our own local database. This electronic information is also encrypted and stored in the cloud via a highly secure third party storage provider.
Our facilities include up-to-date anti-virus software and highly secure firewalls to secure our electronic information. All employees of the company are required as a condition of their employment contract, to treat personal information held by us a strictly confidential.
Links to other websites and third parties
Links to the Crisis Intelligence Communications Software may be found on other websites and various social media platforms. Clicking on them will enable you to access the Crisis Intelligence Communications Software. We exchange links with trusted third parties only, however we are not responsible for a malicious code, security threat, etc. that might arise when you access the Crisis Intelligence Communications Software through one of those links.
Access to your Personal Information and keeping your Personal Information accurate and up-to-date
We take all appropriate and reasonable steps to ensure that all Personal Information that is held by us is as accurate as possible.
You have the right to request to access any Personal Information that we hold about you by sending a written request to firstname.lastname@example.org.
You also have the right to at any time, request that we correct any inaccurate or incomplete information that we hold about you by sending a written request to email@example.com.
Additionally, you may use the email address mentioned above to lodge a privacy-related complaint. If we are unable to resolve any dispute with you, you may take your complaint to the Office of the Australian Information Commissioner.
Changes to this policy
Last updated on 12 May 2016
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