On 19 December 2018, two drones were reported flying over the Gatwick Airport’s airfield, subsequently leading to the airport’s shutdown.

By taking initiative to publish a statement before anyone could break the news, Capital One was able to prevent the spread of misinformation

Our Crisis Review of the Iran seizure of the British Oil Tanker on 19 July 2019.

By Ian Beaumont, Michelle Wang and James Fitzpatrick The United Kingdom is due to leave the European Union at 23:00 GMT on 31 October...

Pictured from left is Allan Briggs (Crisis Shield Managing Director), Tim Pallas (Victorian Government Treasurer), James Fitzpatrick...

By Michelle Wang and James Fitzpatrick What happened In February 2018, KFC branches in the UK ran out of chicken. Customers were the...

By Michelle Wang and James Fitzpatrick In 2015, the world became aware that Volkswagen had installed “defeat devices” in 500,000 of its...

By Michelle Wang and James Fitzpatrick Social media provides a platform for businesses to engage with their customers in conversation. It...

By Alex Liddington-Cox and James Fitzpatrick There aren’t many assignments more stressful than facing the media when your company is in...

By Michelle Wang and James Fitzpatrick In late 2018 and early 2019, Boeing made headlines around the world with two of its 737 Max 8...

By Alex Liddington-Cox and James Fitzpatrick There are some basic elements that every Crisis Communication Plan should include. Whether...

By Georgia Comensoli and James Fitzpatrick Fifteen thousand patients at Cabrini Hospital’s Melbourne Heart Group faced the nightmare...

By Alex Liddington-Cox and James Fitzpatrick Crisis can hit from any direction. But chief executives have a keen eye for certain...

By Alex Liddington-Cox and James Fitzpatrick The Big Four banks are paying the price in the aftermath of the Banking Royal Commission for...

By Alex Liddington-Cox and James Fitzpatrick All of the big four banks have had their approach to crisis communication exposed by the...

By James Fitzpatrick Our trust in businesses, politicians, and the media is at an extraordinary low level across the world according to...

Five years ago, a social media scheduling app called Buffer was hacked and began sending spam messages to audiences of social channels...

By Alex Liddington-Cox and James Fitzpatrick As any media and communications professional or company spokesperson will know, when a...

By Michelle Wang and James Fitzpatrick In September 2017, the UK Government stopped Uber’s license to operate in and around the London...

By Alex Liddington-Cox, Michelle Wang and James Fitzpatrick As residents of Sydney’s now infamous Opal Tower were hoping to return to...